Shipping

Delivery Times

The vast majority of orders are sent by Royal Mail. For destinations within Europe our orders are sent via DPD. For Rest of the World orders we ship our items via UPS. We generally only use economy services but may upgrade you without cost if an item is delayed within our processing. You will be informed which courier and service have been selected for your order on the checkout screen.

Approximate delivery times from the date of dispatch for different couriers to different regions:

 

Royal Mail

DPD

UPS

Country

Standard

Express

Economy

UK

1-2 Days

-

-

Near EU

3-4 Days

-

-

Far EU

4-5 Days

-

-

Rest of Europe

4-5 Days

2-4 Days

-

China and S.E.Asia

-

2-4 Days

5-9 Days

Rest of World

-

1-6 Days

5-9 Days

 

Tracking Numbers

Tracking numbers for all Royal Mail, DPD and UPS orders will be automatically emailed to you when your goods are shipped.

Import Duty

If you are a customer shopping from outside the EU you will automatically be charged NO VAT (Value Added Tax) on checkout. You may well, however, be charged import duty by your country's customs office when the goods enter your country. The rate of import duty varies from country to country and even from product to product. In many countries, no import duty is charged at all on orders below a certain value and in other countries import duty is always charged regardless. In most cases, if duty is to be collected it will be collected by the courier company delivering your goods (for example Royal Mail, DPD or UPS) who will contact you on behalf of your country's customs office to collect any duty due. If you are in any doubt, please contact your country's customs office.

Please note that import duty is totally outside of our control. If you refuse to pay import duty on goods we send to you, the goods will either be returned to us or destroyed, both of which will be at your cost.

Terminology

Days mean working days - That's Monday to Friday excluding public holidays.